At Blueberry Bloom, I want you to love your jewelry. If something isn’t quite right, returning or exchanging is simple — no stress, no long forms, just clear steps and friendly support.
Quick Summary
Return window: 14 calendar days from delivery
Conditions: unworn, undamaged, in original packaging
Exceptions: custom-made earrings are non-returnable unless faulty
Return postage: paid by customer (unless item is damaged or incorrect)
Refunds: processed within 3–5 business days after inspection
Contact: info@blueberrybloom.com · return address below
Need shipping info? See my Shipping & Delivery page.
Who Can Return & When
You can return or exchange your jewelry within 14 calendar days of delivery.
Before sending anything back, please contact me first — this helps us approve your return and guide you through the quick process.
Conditions for Returns
I accept returns only if items are:
Unworn, undamaged, and
In their original packaging (including jewelry card, pouch and the box)
Please include your name, order number, and reason for return inside the parcel — it helps me process your refund faster.
Exceptions
Because every custom piece is handmade just for you, custom-made earrings are non-returnable, unless they arrive faulty or incorrect.
If I make a mistake, I’ll make it right — quickly and free of charge.
Who Pays Return Shipping?
Return postage is paid by the customer.
However, if your order arrived damaged or incorrect, I’ll cover the return cost or send you a free replacement.
How to Request a Return or Exchange
Email me: info@blueberrybloom.com or use my Contact Form
Include your order number and state whether you’d like a return or an exchange
I’ll reply with instructions and, if exchanging, confirm stock or lead times
Once approved, please pack your item securely and send it to our return address below.
Return Address
Auhofstraße 116/1/8, 1130 Vienna
Austria
Refund Timeline
After your returned item arrives:
I inspect it within 1–2 business days
Refunds are issued to your original payment method within 3–5 business days
(Some banks or card providers may take additional time to process the credit.)
Damaged or Incorrect Items
If your earrings arrive damaged or not as ordered, please email me within 48 hours of delivery and include:
Your order number
Photos of the packaging and item
A short description of the issue
I’ll review and resolve it as soon as possible — by replacement, repair, or refund.
Exchanges
If you’d like to swap for a different design, mention it in your initial email.
I’ll confirm availability, hold your new pair, and share next steps.
Legal & Last Updated
Owner: Blueberry Bloom — see my Imprint and Terms & Conditions
Privacy: see my Privacy Policy
Last updated: 14th of October 2025
Mini-FAQ
How long do I have to return an item?
You have 14 calendar days from the day your order is delivered.
Are returns free?
Return postage is paid by the customer unless your item is faulty or incorrect.
When will I get my refund?
Refunds are issued within 3–5 business days after I receive and inspect your return.
(Your bank may take a little longer to post it.)
Can I exchange instead of return?
Yes! Email me first to confirm availability and I’ll guide you through the process.
